Customer Service Information

1. HOW TO REACH US
2. RETURN POLICY
3. PAYMENT METHODS
4. SHIPPING INFO
5. INTERNATIONAL SHIPPING INFO
6. SALES TAX
7. NEW PRODUCT SUBMISSION
8. WHOLESALE
9. CATALOG REQUESTS
10. CHARITABLE CONTRIBUTION REQUESTS

HOW TO REACH US:

For the quickest response to your questions please email us at: info@barkslope.com.

Our voicemail number is 1-800-878-4208

Mailing Address:
Bark Slope
PO Box 91693
Raleigh, NC 27675

RETURN/EXCHANGE POLICY:

We want to make sure that your dog absolutely loves his or her shopping experience at Bark Slope which is why we offer a 30-day return/exchange option under the following guidelines:

1. All returns/exchanges require a Return Merchandise Authorization Number (RMA) from BarkSlope.com, no exceptions will be made. This RMA can be obtained by filling out our Return Authorization Form by clicking here: Return/Exchange Request. Returns or exchanges received without a Return Authorization will be refused and will not be processed.

2. All returns/exchanges must be in original packaging with tags attached, unused and in sellable condition (remove all fur, no smoke or other smells). Returns or exchanges of items not in unused and sellable condition will be refused and will not be processed. These item(s) will be returned to the customer at the customer's own expense. Charges will be billed to the credit card used at the time of checkout for the original purchase.

3. If an item arrives to you damaged or defective you must contact us within 48 hours of receipt.

4. RETURN EXCEPTIONS: All toys, beds, carriers, mats, couch covers, blankets and carseats are FINAL SALE. No exchanges or returns will be accepted. NO EXCEPTIONS! This policy has been implemented due to health reasons and dogs' adversions and tendencies to mark products that have the scent of another animal on them. We want to ensure that all of these products are unused for your pet! Additionally, personalized items are not able to be returned.

5. All clearance items (items ending in .97) are final sale.

6. We offer one FREE exchange per item and a $12 handling fee will be applied for any subsequent exchanges for that item. We will cover the shipping of the first exchange out to you as well! (You are responsible for any shipping costs of returning any items to us.)

7. Please read the item descriptions carefully before ordering. Some of our items are custom ordered or not otherwise eligible for returns/exchanges.

8. Shipping and handling charges are not refundable.

9. Please allow one billing period for any refunds to appear on your credit card statement.

10. For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Bark Slope is not responsible for items damaged or lost in transit.

11. Any item returned without a Return Authorization Number will NOT be processed and will be returned to customer at customer's own expense and/or additional restocking fee of 50% will be incurred.

HOLIDAY PRODUCTS RETURN/EXCHANGE POLICY

In addition to the above return/exchange procedures, the following conditions also apply for returns/exchanges of holiday-specific products purchased throughout the year:

Holiday-specific items and products are defined as those that are not only specific to a given holiday (Valentine's Day, Easter, 4th of July, Halloween, Thanksgiving, Hanukkah, Christmas, etc.), but to season-specific items too when they are included in the special holiday sections of our site. This would include items such as (but not limited to) snowflake collars, t-shirts, and hoodies. We reserve the right to define an item as being holiday-specific, should there be an item in question.

Exchanges A holiday-specific item can only be exchanged for a different size of the same product and style. For instance, a Halloween costume may not be exchanged for a different costume design. It may only be exchanged for a different size of the same costume. The same would be true for a Christmas collar. As with other exchanges, a $12 handling fee will be assessed for any exchange past the first one.

Returns While size exchanges are allowed for holiday-specific products, full returns are NOT allowed due to the seasonal nature of the products. ALL HOLIDAY-SPECIFIC PRODUCT SALES ARE FINAL.

We extend our 30-day return/exchange policy during the year-end holidays (Hanukkah, Christmas, etc.) to allow for returns or exchanges of gifts. Orders placed on or between November 14th-December 23rd qualify for an extended return date of January 31st on qualified items. Some exclusions apply:

* Orders placed before November 14th or after December 23rd do not qualify for the extended exchange/return policy.

* Returns are ONLY allowed for non-holiday-specific gifts.

* Our standard return and exchange policy including (but not limited to) our restocking fees, Return Merchandise Authorization requirement, items being returned in unused condition, and items not eligible for returns/exchanges still apply.

PAYMENT METHODS:

We accept: Visa, MasterCard, American Express, Discover. (All transactions are processed via Secure Server using SSL encryption to scramble credit card information).

SHIPPING INFO:

Bark Slope offers a $5.00 flat-rate shipping cost for any size order shipped to a US-based address! Order one item or order a bunch, it’s all just $5.00!

• Flat rate applies to Standard Ground shipping to one address per order in the Continental U.S.
• International orders are shipped using Bongo International (please see more-specific information below). The $5 flat-rate shipping fee is charged to international orders in addition to any shipped fees, taxes, and duties billed by Bongo International, as the orders are first shipped to a US-based address.
• Many of our items ship direct from the manufacturer and ship via UPS, FedEx or US Postal. Please inform us if your shipping address cannot receive packages from a certain carrier.
• Estimated ship times are provided on the individual product pages for your reference. Please note that shipping times may vary from the estimated time shown on a product page. If there is going to be a delay, we will do our best to notify you of this.
• If you need rush shipping on your order please call us for availability and costs.
• If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
• Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for actual shipping fees.
• Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restock charge will be apply and store refund will be issued for the balance Shipping and handling is non-refundable.
• Orders that received free shipping as part of a promotion and are later returned or exchanged are subject to the $5 shipping fee.
• Free shipping is not applicable to orders placed previous to the promotional period during which the free shipping is offered.

INTERNATIONAL SHIPPING INFO:

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. A step-by-step order guide is provided below, but you may also get more information about the international shipping process by clicking on the Bongo International banners located throughout our site.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at Bark Slope, as well as other US-based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process can save international customers up to 82% off typical international shipping rates.

Step-By-Step Order Guide
1. Shop for your items on our website and add them to your cart.
2. Register for your Bongo International account through one of the Bongo banners on our site.
3. After registering, Bongo will provide you with your very own US address.
4. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
5. Use the credit card that you have on file with Bongo as the payment method. NO EXCEPTIONS WILL BE MADE.
6. Choose Ground shipping method and place your order.
7. Once completed, finish your verification process with Bongo by logging into the BongoUS.com website.
8. If you have any questions about the process, please contact Bongo directly by emailing Support@BongoUS.com or using their Live Online Chat.

Duties and Taxes
International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Please contact your Customs office for information on duties, taxes and restricted items.

SALES TAX

Any Items that are shipped to Utah will be charged the current Utah state sales tax rate. No tax will be charged for orders shipped outside of Utah.

NEW PRODUCT SUBMISSION

If you would like your product to be considered for BarkSlope.com, please send all literature and samples to:
Bark Slope
New Product Submissions
PO Box 91693
Raleigh, NC 27675


*If you are shipping via UPS, FedEx, or any other carrier that does not deliver to PO boxes, use this shipping address instead: Bark Slope
New Product Submissions
6921 Glenwood Avenue #3197
Raleigh, NC 27612


*If you would like your sample returned, please include postage and/or insurance as Bark Slope is not responsible for any shipping costs or damage/loss of your sample while shipping.

WHOLESALE

Bark Slope is a retail-only site and does not wholesale at this time. Thank you.

CATALOG REQUESTS

Because our product offerings are continually changing, Bark Slope does not have a printed catalog at this time.

CHARITABLE CONTRIBUTION REQUESTS

Please submit any charitable contribution requests via our online form at this link: Charitable Contribution Request